Mister Mobile FAQs Page
Phone Purchase FAQs
Others FAQs
Repair FAQs
Mister Mobile Terms and Conditions
- Goods sold are not refundable
- Cancellation of services is not allowed once the repair or delivery is in progress.
- Payment methods accepted: Cash, PayNow, and PayLah.
- Whether you’re using Visa, MasterCard, or Amex, domestic card transactions will be subject to a 2.5% handling fee, while international transactions with these cards will incur a 3.5% fee, regardless of the transaction amount.
- A handling fee of 2.5% applies for GrabPay, ShopeePay and ShopBack, for transactions that exceed $1,000.
- A handling fee of 5.5% applies for PayLater by Grab, Atome and SPayLater, regardless of the transaction amount.
- I also accept Capital Voucher (only applicable for Bukit Panjang branch) and Frasers Voucher (only applicable for Tampines branch).
- Mister Mobile is not GST registered. All advertised prices are net. GST will not be charged.
- Faulty or unrepaired devices that are not collected within 90 days will be disposed of. Disposal service is free of charge. You will not receive any compensation for any losses resulting from such disposal.
Privacy Policy
- It is necessary to provide your password or unlock your device, strictly for function-test purposes only. I will NOT access any of your apps that contain sensitive or private information such as messages, WhatsApp, Contact book, Photo Gallery, video etc. I will only access apps such as the dialer, camera, and settings. I may also insert my SIM card to test the calling function of the device.
- Any employee found to breach such protocol is considered to have contravened with the PDPA act and will be dealt with severely.
- If you are uncomfortable with providing your password, please inform my team before the repair.
- While I do not compel my customers to divulge their passcodes, incomplete function-testing may result in consequences such as delayed repair time, and a limited warranty for the replaced part only.
- I promise that all contact information provided to me will not be shared with any unauthorized entities.
- I promise that all contact information will be safeguarded and restricted to authorized personnel only, in accordance with the PDPA act.
- Collection of data via NRIC is required for phone trade-in under the Secondhand Dealers Good Act by the Singapore Police Force.
- Personal information that I collect: contact information (name, phone number, email address that was provided to me by you)
- How I use your personal information: to contact you for after-sales service, to send you marketing emails (which you can un-subscribe to)
Warranty Policy
For Repair services:
- There is a warranty of 30 days for every repaired device unless explicitly stated otherwise.
- There is no warranty for general services, such as camera removal, water damage cleaning, and installation services where parts are from your own source.
- Warranty does not cover pre-existing issues, loss of data, water corrosion, cracks, cosmetic defects such as scratches or dents, or human error.
- For water-damaged units, our warranty applies to the replaced part only.
- Repair records are saved in our e-system. Your repair details and warranty will be retrieved by an identifier which is your mobile phone number.
For Purchases:
- Warranty for brand new mobile devices – 180 days or agent warranty (whichever is applicable)
- Warranty for accessories or used mobile devices – 30 days
- Warranty does not cover cosmetic defects, water damage, cracked screens, human error.
- Items sold are non-refundable or returnable
- Mister Mobile reserves the right to either repair or exchange the defective product.
- Terms and conditions for exchanges: Exchanged items must be equal or higher value (with top up of the excess balance).
- No refund will be given for the exchange of items with a lower value.
- Exchanging from a used device to a new device is not allowed.
- Ensure that the product has no missing items.
- Ensure that you have valid proof of purchase.
